Reduce payment chargebacks: use a credit card statement descriptor

Published 28 June 2023 13:05 (1-minute read)

Use a short & custom URL customers can visit to cancel or request a refund for their subscription: A micro trick I learned from Uber's credit card statement descriptor.

Instead of requesting a chargeback from their banks, customers will visit the URL mentioned on their statement and can directly refund their subscription. When customers request a chargeback, your payment service provider will charge fees, debit the funds from your account, and increase your chargeback percentage (which may let to a block).

See this Tweet by levelsio:

There are SaaS available as well, for example, easyrefund.me

Robin Dirksen

Follow me on Twitter, there I post web-related content, tips/tricks, and other interesting things.

On my blog, you can find articles that I've found useful or wanted to share with anyone else.

If you want to know more about this article or just want to talk to me, don't hesitate to reach out.